We order all of our inventory based on our order volumes, including pre-orders. Due to this reason and being a small business, we can only handle a set amount of returns & refunds at a time. 

With every eligible return request (more on eligibility below), we offer 2 options.

1. Fast Track Refund

This is a refund via e-gift card that will be provided immediately if you're requesting a refund on pre-order items, or as soon as we receive your return items at our warehouse if it's a physical return.

2. Original Payment Method 

Refund will be returned to your original form of payment - please note that this can take up to 3 weeks.  

In order to start a refund or return process, please do so by notifying our team at sales@mtlogan.com or by phone at +1 289-242-7179 or +1 416-433-1215. 

Return Information on Pre-Order Items

If you need to make a change to our pre-order or cancel it altogether, you can do so free of charge anytime prior to your order being processed and shipped out. Please do so by notifying our team at sales@mtlogan.com or by phone at +1 289-242-7179 or +1 416-433-1215.

 

Return Information on Defective Upon Arrival Items

We always strive to provide the highest quality product before it leaves our warehouse. While it is uncommon, some damages may occur during the shipping process. 

If your item arrives damaged for whatever reason, we are happy to handle returns and exchanges free of charge. In order to be eligible for this type of a return, you need to request a review of your case within 3 days of arrival, otherwise your items will not be considered as defective upon arrival.

Return Information for Change of Mind

If you would like to return your items because you've changed your mind about the purchase, you are fully responsible for repackaging and shipping all items back to us. Returns in these scenarios will only be accepted within 30 days of receiving the products. 

All items must be shipped back in their original condition with all parts and boxes. Failure to send items back in their original condition and packaging are subject to a $50 restocking fee. 

Please note that at this time, the customer is responsible for both the cost of shipping back the product and the original shipping cost in these scenarios. 

For additional questions around our warranty policy, don’t hesitate to reach out to us at sales@mtlogan.com or by phone at +1 289-242-7179 or +1 416-433-1215.

 

*Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Final sale items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Reply to your order confirmation email to request which products you would like to return
2. Wait for the confirmation email from our team on the return request
3. Drop off the product at our nearest location.